Comprehensive Terms for Bayswater Flower Delivery Orders

Flowers Bayswater Online Flower Delivery Terms & Conditions

Introduction

Welcome to Flowers Bayswater. These Terms & Conditions govern your use of our online flower delivery services in Bayswater and the surrounding areas. By placing an order with us, you confirm your acceptance of these Terms & Conditions. Please read them carefully before completing your purchase. These terms apply to all customers in Bayswater and its neighbouring locations seeking online flower delivery through our platform.

Order Process

Order Placement:
To place an order, browse our online store, select your preferred floral arrangements or products, add them to your basket, and follow the on-screen instructions to check out. Ensure all recipient details, delivery addresses, and any scheduled delivery dates are entered accurately to avoid delays. The submission of your order constitutes an offer to buy our products, subject to these Terms & Conditions.

Order Confirmation:
Once your order is received and processed, we will provide an order confirmation, detailing the products ordered, anticipated delivery time, and the delivery address. This confirmation signifies our acceptance of your order and the existence of a contract between Flowers Bayswater and you, the customer.

Order Amendments:
If you wish to amend or correct your order after placement (e.g., adjust delivery dates, recipient details, or product changes), contact us as soon as possible. We will do our utmost to accommodate changes if contacted before dispatch. Once dispatched, modifications may not be possible.

Product Availability:
All flower arrangements and products are subject to availability. Should your chosen item be unavailable, we will inform you promptly and offer a suitable alternative or a full refund. In the rare event of substitution, we aim to match your selection in both value and style while maintaining our high quality standard.

Payments

Accepted Payment Methods:
We accept a range of secure payment options for online orders, including major debit and credit cards. Full payment is required at the time of ordering to facilitate efficient and timely processing of your request.

Pricing:
All prices are presented in pounds sterling (GBP) and include applicable UK VAT where relevant. Delivery charges, where applicable, are clearly displayed before you finalize your order. We strive to maintain accurate and current pricing; however, we reserve the right to amend prices from time to time. Any such changes will not affect orders that have already been confirmed.

Payment Security:
All card payments are processed through secure, industry-standard payment gateways that employ encryption and anti-fraud measures. Flowers Bayswater does not store your card details on our servers.

Cancellations

Order Cancellations:
If you wish to cancel your order, please notify us immediately. Cancellations are accepted free of charge if your request is received before your order is prepared or dispatched. Once your flowers or other products have been prepared for delivery or handed to our courier, cancellation may not be possible. We strive to accommodate reasonable requests whenever feasible; however, due to the perishable nature of flowers, we regret that late cancellations may not be eligible for a refund.

Refunds:
Eligible refunds for cancellations will be processed to the original payment method used when placing the order. Please allow up to 7 working days for the amount to appear in your account, depending on your banking provider.

Non-Delivery or Delivery Issues:
If your order is not delivered on the agreed date due to our error, please contact us without delay. We will investigate and determine the most appropriate resolution, which may include a redelivery, replacement, or full refund. Our liability for delivery issues is limited as further explained under the "Liability" section below.

Delivery Policy

Delivery Area:
We offer flower delivery services throughout Bayswater and the surrounding areas. Please refer to our checkout for up-to-date information on our delivery zones. Orders for locations not within our stated delivery area will not be accepted, and any payments made will be refunded.

Delivery Times:
We aim to deliver all orders on your chosen delivery date, during the stated delivery window. While we endeavour to fulfil delivery requests punctually, delivery times are estimates and not guaranteed. External factors such as adverse weather, traffic, or courier delays may affect timings. We are unable to accept liability for late deliveries due to circumstances beyond our reasonable control.

Recipient Information:
It is essential you provide accurate and complete recipient details when placing your order. Flowers Bayswater cannot accept responsibility for delays or non-delivery resulting from incorrect or incomplete information supplied by the customer. If the recipient is not present at the time of delivery, our courier will follow any delivery instructions provided or leave the flowers in a safe place if appropriate, or with a neighbour if consent is available. A calling card may be left to inform the recipient of the attempted delivery. Should a redelivery be required due to incorrect information, an additional delivery charge may apply.

Returns & Refunds

Damaged or Faulty Goods:
If you receive flowers or products that are damaged, incorrect, or of unsatisfactory quality, contact us within 24 hours of receipt. Please provide an order reference and photographic evidence of the issue. Upon validation of your claim, we will offer you a suitable replacement, refund, or alternative remedy as appropriate. Requests made beyond 24 hours after delivery may be considered at our discretion, given the perishable nature of fresh flowers.

Non-Returnable Items:
Due to health and hygiene considerations, and the perishable nature of fresh flowers, we cannot accept returns, except as outlined above for damages or errors on our part.

Personalised Products

If you order customised or personalised items (such as arrangements with specific messages or unique requests), please take extra care to ensure all details and spellings are correct. These items are non-cancellable and non-refundable once preparation or production has begun, except in cases of defect or where required by law.

Liability

Our Responsibility:
Flowers Bayswater aims to provide a professional and reliable flower delivery service. However, our total liability to you in respect of any losses arising under or in connection with your order, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the value of your order.

We accept no liability for indirect, incidental, special, or consequential losses or damages arising from your use of our website or services, except where prohibited by law. This includes, but is not limited to, loss of profits, reputation, or goodwill.

We also do not accept responsibility for delays or non-performance resulting from events outside our control, such as acts of God, strikes, extreme weather conditions, transport disruptions, or failures by third-party delivery agents.

Customer Responsibility:
You are responsible for ensuring the accuracy of your order details, including recipient information and delivery address. Please check all details thoroughly before submitting your order. Flowers Bayswater will not be liable for failed delivery arising from incorrect or incomplete information provided by you at checkout.

Intellectual Property

All content, design, text, graphics, images, logos, and product photography displayed on our website are the intellectual property of Flowers Bayswater or its licensors. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or online store content for any commercial purpose without our expressed written permission.

Privacy & Data Protection

We are committed to safeguarding your privacy. Your personal data is processed in accordance with applicable data protection legislation in the UK. We only collect and use your information for the fulfilment of your order, account management, and to enhance our services. For more information, please refer to our privacy policy.

Governing Law

These Terms & Conditions and any contract formed between the customer and Flowers Bayswater shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from or related to these terms, or the use of our services, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Updates to Terms & Conditions

Flowers Bayswater reserves the right to amend these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. It is your responsibility to review the Terms & Conditions before making a purchase. Continued use of our services following updates constitutes your acceptance of the revised Terms & Conditions.

General Provisions

In the event that any provision in these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. No failure or delay by us to exercise any right or remedy under these terms shall constitute a waiver of that right or remedy. Assignment of orders or the benefit of these terms by customers to third parties is not permitted without our written consent. These Terms & Conditions constitute the entire agreement between us and supersede all previous agreements in relation to the subject matter herein.

Contact Information

If you have any questions about these Terms & Conditions, or about your online flower delivery order in Bayswater or nearby, you can reach out to our customer service team via the contact options provided on our website. We value your feedback and are here to assist you with any queries regarding our service, products, or these terms.

Note: These Terms & Conditions apply to all flower orders placed via the Flowers Bayswater website for delivery within Bayswater and the surrounding areas. Your continued use of our site and flower delivery services signifies your agreement to abide by these terms.