Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Bayswater

As a trusted local florist in Bayswater, Flowers Bayswater is committed to delivering only the freshest and most beautiful blooms to your door. Whether you're ordering for your home, business, or a special occasion, our fresh flowers guarantee ensures satisfaction for every Bayswater delivery.

Damaged-on-Arrival Policy

Your satisfaction means everything to us. If your order arrives damaged or not up to our quality standards, please contact us immediately upon receipt. We kindly ask that you provide a photo of the damaged flowers and the packaging, as this helps us assess the issue with our delivery partners and suppliers.

We accept claims for flowers damaged during transit within 24 hours of delivery. This quick action allows us to resolve the issue as soon as possible, ensuring you receive the freshest replacement or appropriate resolution swiftly.

Freshness Window & Flower Lifespan

At Flowers Bayswater, our flowers are sourced daily to guarantee peak freshness. We promise that our flowers will look beautiful and vibrant for at least 5 days from delivery, provided they are properly cared for in a cool spot with fresh water and regular stem trimming. If you feel your flowers have not lasted within this freshness window, let us know as soon as possible and provide a photo for our quality review.

Refund and Replacement Options

We want every Bayswater household and business to enjoy a seamless floral experience. If flowers are damaged, of poor quality, or do not meet our freshness guarantee, we offer the following remedies:

• Free Replacement: A fresh bouquet delivered to you at no additional charge, on an agreed date.
• Refund: A full or partial refund, depending on the issue and at our discretion, processed through your original payment method.

Our team reviews every case individually to ensure fair and prompt solutions. Please note: returns are generally not required for perishable goods like fresh flowers, but we may request photos or further information to help us improve our service.

Complaints Process

If you have any concerns about your order, our customer service team in Bayswater is here to help. To lodge a complaint, please contact us via our website contact form with your order number and a clear description of the issue. Complaints should be submitted within 48 hours of delivery. We promptly investigate all complaints and aim to respond and resolve issues within 2 business days.

Your feedback is vital for us to continually improve our flower delivery service in Bayswater, and we appreciate the opportunity to make things right.

Your Trusted Bayswater Florist

Flowers Bayswater has proudly served local households and businesses for years. Our reputation is built on exceptional products and personal service. We stand behind our guarantee of the freshest flowers in Bayswater, and strive to exceed expectations with every order. Thank you for choosing us as your local florist; we are always here for your floral needs and satisfaction.